Terms of Use

By using GetSetRight.com or the SetRight client portal you agree to these terms. If you do not agree, please do not use the site or the portal.

This site describes our appointment-setting service for high-ticket home-improvement contractors. Nothing on it is an offer of guaranteed results, and nothing on it replaces a signed agreement. Where this site and a signed pilot agreement differ, the signed agreement governs.

Submitting an application does not create a contract or reserve capacity. Founding Pilot availability and qualification requirements may vary by trade, territory, database quality and service capacity. We may decline any application.

An appointment is a Counted Appointment only when it sits and meets all eight points of our standard: verified property owner; property within the contractor's approved service territory; requested project meets the campaign's agreed minimum scope; homeowner intends to complete the project within the agreed campaign timeframe; a specific appointment date and time accepted; all required decision-makers agree to attend; contact information and property address verified; and the homeowner actually participates in the scheduled appointment.

Minimum scope, expected investment range, service territory and homeowner timeline are set per contractor and campaign. Non-counted appointments, replacement eligibility, client-caused failures and disputes are governed by the signed pilot agreement. Disputes must be raised in the portal within 48 hours of the scheduled appointment time.

Founding Pilot pricing applies to the initial campaign only. Ongoing pricing is customized based on trade, database size, market, service area and appointment requirements. The pilot is a one-time fee with no monthly retainer.

If fewer than 10 Counted Appointments are delivered during the initial fulfillment period for reasons not caused by the client, the client may choose either one additional 30-day fulfillment period or a refund of $200 for each undelivered appointment, subject to the signed pilot agreement. We do not work a campaign indefinitely until ten appointments are delivered.

Clients supply their own records and confirm they have a lawful basis to have those homeowners contacted. Clients approve the calling script, territory, minimum scope and booking availability, provide reps to run the appointments, and report outcomes honestly and promptly in the portal.

Portal accounts are created by invitation only and are personal to the individual invited. Do not share credentials. We may suspend access for misuse, for attempts to reach another client's data, or when a client relationship ends.

We deliver qualified, confirmed appointments. We do not guarantee sales, revenue, close rates or any financial outcome. Results depend on your data, your pricing and your sales process.

The site, portal, branding and the SetRight qualification standard are ours. Do not copy, scrape, reverse engineer, disrupt or attempt to gain unauthorised access to any part of them.

To the fullest extent permitted by law, our liability arising from the site or the portal is limited to the fees you paid us for the campaign in question. We are not liable for indirect or consequential losses, including lost profits.

We may update these terms. Continued use after an update means you accept the revised terms.